Master the art of customer service with Guests First, a one-of-a-kind training program named one of Harvard’s Bright Ideas in government. Whether you want to grow your business or take your career to the next level, you'll gain a competitive edge with Guests First. Best of all, it's free and offered through the Lee County Visitor & Convention Bureau.
Join Crystal at these fun and inspiring classes to gain a fresh perspective, learn helpful skills and network with others in the hospitality community. Both in-person and virtual classes are available. Learn more about each class, then check out the current schedule and register.
Recognized worldwide, the American Hotel & Lodging Educational Institute's (AHLEI) Certified Guest Service Professional (CGSP) designation is the acknowledgment of award-winning guest service for employees in the hospitality industry. By taking the Guests First classes and passing AHLAEI's CGSP proctored exam, you'll receive a certificate and a CGSP gold lapel pin and you can add the CGSP designation to your title and resume.
Eight inspiring classes await with surprising insights and practical tips. From an enlightening look at non-verbal communication to defusing conflicts, elevating self-awareness and much more, you'll gain invaluable knowledge to advance your hospitality business or career.
"Most valuable is looking at the guest experience from the guests' lens. Being able to add the "yes we can" attitude is priceless."
"The virtual classes were a great option to be able to easily join and complete, then get back to work. Well organized and very interactive."
"The most valuable part of this training for me was getting to discuss and collaborate with other hospitality professionals."
"Crystal's energy creates a great structure for learning material that is useful for refreshing our managerial styles."
"The most valuable part of this training was learning how to handle difficult situations. It provides all the tools needed to survive working with guests and visitors."
Whether you want to grow your business or advance your career, Guests First training is invaluable. If you have questions or want more information, please reach out.
